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Shipping & Returns Policy
Refund policy
Our policy lasts 3 days. If 3 days have gone by since our cut-off date of the 15th of the month, unfortunately we can’t offer you a refund. We do not accept returns on boxes and mailers due to change of mind.
Please do not send individual products in your purchase back to the manufacturer.
If you have contacted us within three days of cut-off, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to [email protected]. Please note we may not be able to get the exact same item. In the case of this, we will send you an equivalent item.
Shipping
To return a damaged product, please contact [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Images Credit: Images on The Journaling Box are sourced from unsplash.com - Sixteen Miles Out / Prophsee Journals.
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We acknowledge and respect the Gadigal people of the Eora Nation, the Traditional Owners of the Land where we operate The Journaling Box. We extend respect to all Aboriginal and Torres Strait Islander peoples. We honour and respect First Nations rich culture and continuing connections to land and waters.