Shipping and Returns Policy
Last updated: 16 November 2025
This policy explains how we handle shipping, delivery, returns and refunds for orders placed with The Journaling Box.
1. Shipping
- We currently ship to Australia and New Zealand only
- Postage fees are shown at checkout and may vary based on your location and product type.
- Subscription boxes are usually shipped 18th of each month. One-off orders ship within approximately 2 days of payment, unless stated otherwise on the product page.
2. Delivery timeframes
- Standard delivery within Australia generally takes 3-5 business days after dispatch, depending on the carrier and your location.
- Regional and remote areas may take longer.
- Once your order has been handed to the carrier, we are not responsible for delays caused by the postal service, customs or other factors outside our control.
3. Ordering and payment
Where available, a tracking number will be emailed to you after your order has been dispatched. Please check your spam/junk folder if you don’t see this email.
4. Incorrect address
Please double-check your shipping details at checkout.
- If you notice an error, contact us immediately at [email protected].
I - f your order has already been dispatched, we may not be able to change the address.
- We are not responsible if an order is lost or returned due to an incorrect or incomplete address provided by you. Re-shipping may incur an additional fee.
5. Damaged or faulty items
If your box or an item inside arrives damaged or faulty:
a) Email us at [email protected] within 10 days of receiving your order.
b) Include description of the issue and clear photos.
We’ll assess and may offer:
- A replacement item (where available);
- A partial refund or store credit; or
- Another solution in line with Australian Consumer Law.
6. Change of mind
Because of the curated and surprise nature of subscription boxes:
- We generally do not offer refunds or returns for change of mind or where you receive an item you already own or don’t personally like.
- We do not accept returns for items that have been opened or used (unless faulty).
7. Missing or lost parcels
If your tracking shows “delivered” but you haven’t received your parcel:
- Please check around your property and with neighbours first.
- Then contact the carrier to lodge an enquiry.
- If the carrier confirms non-delivery, contact us and we’ll work with you and the carrier to resolve the issue.
We’ll do our best to help, but we cannot guarantee replacement for parcels confirmed as delivered by the carrier.
8. Contact Us
If you have any questions about these Terms, please contact:
The Journaling Box
Email: [email protected]