Privacy Policy
Last updated: 16 November 2025
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how The Journaling Box collects, uses and stores your information in accordance with applicable Australian privacy laws.
1. Information we collect
We may collect:
- Contact details – such as your name, email address, postal address and phone number.
- Order & payment information – products purchased, billing address and payment details (processed securely via our payment provider – we do not store full card numbers).
- Account & subscription details – such as your login details, subscription preferences and communication preferences.
- Website usage data – including IP address, device type, pages viewed and actions taken on our site (via cookies and analytics tools).
2. How we collect information
We collect information when you:
- Browse our website;
- Place an order or subscribe;
- Create an account;
- Contact us via email or forms; or
I - nteract with our emails or social media.
- We may also use cookies and similar technologies to help our website function and to understand how visitors use it.
3. How we use your information
We use your information to:
- Process and fulfil your orders and subscriptions;
- Communicate with you about your orders, account or customer service enquiries;
- Send you marketing emails or updates where you have opted in (you can unsubscribe at any time);
- Improve our website, products and customer experience; and
- Comply with legal obligations.
4. Marketing Communications
If you subscribe to our email list, we may send you:
- Updates about new boxes or themes;
- Special offers or promotions;
- Journaling and self-care tips and resources.
You can opt out at any time by clicking the Unsubscribe link in our emails or contacting us directly.
5. Sharing your information
We do not sell your personal information.
We may share it with trusted third parties who help us operate our business, such as:
- Payment processors;
- Website hosting and email marketing providers;
- Delivery and logistics partners; and
I - T and analytics service providers.
These third parties are only authorised to use your information as needed to provide their services to us.
We may also disclose information if required by law, court order or to protect our legal rights.
6. Data storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Access and correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
To do this, please contact us at [email protected]
8. Cookies and analytics
Our website may use cookies and similar technologies to:
- Keep you logged in;
- Remember your preferences;
- Analyse how visitors use the site.
You can usually disable cookies in your browser settings, although this may affect how the website functions.
9. Overseas transfers
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with this Privacy Policy.
10. Changes to this Privacy Statement
We may update this Policy from time to time. The current version will always be available on our website with the “Last updated” date at the top.
11. Contact Us
If you have any questions about these Terms, please contact:
The Journaling Box
Email: [email protected]